Research in Motion said their Blackberry customers in the United States and Canada “experienced intermittent delays” for about three hours Monday beginning about 3:30 p.m. EST. RIM said no messages were lost, and voice and text messaging services were unaffected.
“It is too early to determine root cause at this time, but RIM does have a team addressing this issue in order to define the problem and prevent it in the future,” the company said in a statement.
A ZDNet blog says the cause likely has to do with a pair of redundant IP address paths in North America. PC World reports that diagnostic tests from Zenprise, a company whose service-management software troubleshoots BlackBerrys, showed that one IP address was refusing connections to come through, causing enterprise users to be impacted. Users of the working IP would not have been affected, and if your service has been intermittent, that could be explained by a switch between the two IP addresses.
In other news, Research In Motion said it may bring out a touchscreen version of its popular BlackBerry if customers want it, according to co-chief executive Jim Balsillie, who expects to deliver new high-speed devices soon.
.gif)
