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Users of T-Mobile’s Sidekick mobile phone may have permanently lost data such as contacts, photos and calendar entries due to the failure of a Microsoft server, reports Reuters.

T-Mobile USA said its customers who do have such data stored locally on their Sidekick devices will “almost certainly” have lost the data. It also advised customers against resetting a Sidekick by removing the battery or letting the battery drain as this would still result in the loss of any personal content stored on the device.

When operating normally, the Sidekick retrieves data from Microsoft servers after an event such as a phone reset. Sidekick keeps nearly all its data in the cloud as opposed to keeping the primary copy on the devices themselves.

“Personal information stored on your device such as contacts, calendar entries, to-do lists or photos that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger,” , the company said.

They’re still looking for a way to recover it, but they’re not giving users a lot of hope, says Engadget. T-Mobile USA said it would update customers again on Monday. T-Mobile USA, the No. 4 U.S. mobile service, said that while its workers were seeking a way to recover the information, “the likelihood of a successful outcome is extremely low.”

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