Verizon Wireless’ 4G network suffered its third nationwide outage in as many weeks on Wednesday, calling into question whether Verizon can continue to live up to its branding as “America’s most reliable network.”
Irate customers without service took to forums once again, poking fun at Verizon’s “Can you hear me now?” commercials. Many complained that Verizon lacked transparency about what was going wrong and when the issue would be resolved.
The company said 3G data service was totally unaffected — the problem is that LTE-enabled phones weren’t automatically falling back to 3G, which means you needed to manually disable LTE to get any data service at all.
Big Red also said it will start charging you a $2 fee both over the phone and online for your monthly bill transaction unless you have your account set up to pay automatically.