Verizon Wireless today announced it has decided it will NOT institute the $2 fee for online or telephone payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
Verizon Wireless’s announcement of a $2 “convenience fee” for paying bills on mobile devices caught the attention of the Federal Communications Commission. The agency said in a statement on Friday afternoon that it would look into the fee, which goes into effect on Jan. 15.
“On behalf of American consumers, we’re concerned about Verizon’s actions and are looking into the matter,” the statement said.
In June, the F.C.C. cracked down on “cramming,” unauthorized fees put onto a consumer’s phone bill. As a result of an investigation, the F.C.C. fined four small phone companies $11.7 million.
Verizon, the biggest U.S. mobile service provider, admitted on Thursday it was having “growing pains” with its new LTE network which caused service outages. After saying earlier in the day that services on its older third generation, 3G, network were not affected, the company admitted Thursday night that 3G customers were also affected.