Frontpoint Security Review

Customer service is solid and DIY help is great. But rural folks may be out of luck.

Overall Rating

Pros

Cons

Frontpoint Security came onto the scene in 2007. Based out of Virginia, they took Angie’s List’s Super Service Award in 2011 – and they have a Better Business Bureau (BBB) rating of A+. 

Frontpoint combines their innovative security equipment and technology (like their outdoor camera, motion sensors, and Frontpoint app) with solid customer service to come rocking into home security. 

Plus their DIY setup doesn’t require a single tool, and home automation options are good. 

So yeah, they know their stuff – there’s really no question that they’re one of the most highly-competitive, best home security systems available today. 

But how do their monitoring and equipment packages stack up? What does Frontpoint cost? Are they worth it? Read on to find out.

Frontpoint Security Packages + Pricing

Package Monthly monitoring price Equipment and activation fees Contract/length View Plans
Protection $34.99/mo. Equipment varies Yes; 36 months View plans
Interactive $44.99/mo. Equipment varies Yes; 36 months View plans
Ultimate $49.99/mo. Equipment varies Yes; 36 months View plans

Frontpoint offers 3 monitoring plan options – all professional. While prices are competitive, they do cost more than Vivint and ADT’s starting prices. The difference? Frontpoint subsidizes its equipment if you opt into the 3-year contract. 

That means you won’t pay much up front with Frontpoint, whereas Vivint makes you pay for the entirety of your equipment costs right away - we’ll talk more about Frontpoint’s contract later. 

Frontpoint also doesn’t have any installation or activation fees – nice. 

The downside is that there are no self-monitoring options – so if you’re just looking for equipment, check out a cheaper option like Ring Alarm or Abode Security. 

Services included

Package Motion detectors Mobile app control Home automation Video monitoring Crash and Smash protection View Plans
Protection Yes No Yes No No View plans
Interactive Yes Yes Yes No Yes View plans
Ultimate Yes Yes Yes Yes Yes View plans

Frontpoint’s monitoring plans – Protection, Interactive, and Ultimate – have some pretty industry-standard features: motion detectors, app control, home automation, video monitoring, etc. 

Unfortunately, though, Frontpoint’s base plan doesn’t include mobile app access – nor does it have the “Crash and Smash Protection” plan (more on this later). These are disappointing omissions, as being able to watch your home while you’re out and about really helps with peace of mind. 

When it comes to video monitoring, competitors often don’t include the service until higher-tiered plans, so Frontpoint is nothing special here – although we wish video monitoring were included in the 2nd-tier option.

But one nice thing Frontpoint has is their monitoring type - cellular monitoring. It’s the most reliable (broadband and landline being the other 2 options), since there are no wires to be cut or Wi-Fi that can be disconnected. 

But cellular monitoring’s downside is that if you live in an area with iffy cell coverage, your monitoring may not be reliable. Frontpoint only offers cellular monitoring, so if you live in a place like that – high in the mountains, far off in the midwest, or on an island off the coast – they may not be an option at all for you. 

Frontpoint Equipment Packages

Package Safe Home Starter Safe Home Everyday Safe Home Plus Safe Home Select Safe Home Preferred Safe Home Elite
Price (No contract/Contract) $431 / $69 $529 / $69 $549 / $69 $702 / $202 $834 / $335 $1333 / $833
Hub Yes (1) Yes (1) Yes (1) Yes (1) Yes (1) Yes (1)
Keypad panel Yes (1) Yes (1) Yes (1) Yes (1) Yes (1) Yes (1)
Door/Window sensor Yes (2) Yes (3) Yes (3) Yes (4) Yes (5) Yes (6)
Motion Sensor Yes (1) Yes (2) Add-on Yes (2) Yes (2) Yes (2)
Glass Break Sensor Add-on Add-on Yes (2) Yes (1) Yes (1) Yes (2)
Smoke/heat Sensor Add-on Add-on Add-on Yes (1) Yes (1) Yes (1)
Wireless Indoor Camera Add-on Add-on Add-on Add-on Yes (1) Yes (1)
Wireless outdoor camera Add-on Add-on Add-on Add-on Add-on Yes (1)
Wi-Fi doorbell camera Add-on Add-on Add-on Add-on Add-on Yes (1)

When it comes to actual security equipment, Frontpoint gives you 6 options to choose from – a healthy number. And although they start a bit on the high end – $431 – you can slash your payment down to as little as $69 bucks, depending on the package you choose. 

Frontpoint arranges their product offerings in 3 categories: Controls, Sensors, and Cameras and Home Automation.

Controls

Controls includes: 

  • Pushbutton or Touchscreen control panel
  • Keychain remote control
  • Panic pendant

Sensors

The Sensors category has a lot of offerings, ranging from security to environmental detectors: 

  • Standard Window/Door sensors
  • Recessed Window/Door sensors
  • Garage door sensors
  • Glass-break sensors
  • Motion detectors
  • Image-sensing still cameras
  • CO detectors
  • Smoke and heat detectors
  • Water Leak/Flood detectors

Cameras + Home Automation

Lastly, Frontpoint’s 3rd category offers a variety of cameras, as well as a more limited selection of home automation products:

  • Wireless Indoor camera
  • Wireless Outdoor camera
  • Wireless Doorbell camera
  • Keypad Door lock
  • Remote light on/off control
  • Remote Thermostat control

You can also customize your packages by adding on more sensors for extra cost – as noted in the table below.

Add-on equipment

Equipment Door/Window sensor Motion Sensor Flood sensor Video doorbell Indoor camera Outdoor camera
Price $32.99 each $64.99 each $44.99 each $189.99 each $129.99 each $379.99 each

Frontpoint Contracts

We mentioned it a few times now – to get the best deal, you’ll need to sign a 3-year (36-month) monitoring contract. And if you back out 2 years in? You’ll be stuck paying 80% of what’s left of your contract value.

But luckily, Frontpoint offers a 30-day risk-free trial. You’ll have to pay upfront like you’re going to keep the service, but as long as you return it within 30 days, you’ll get all your money back.

It’s worth noting that Frontpoint also has a 1-year contract option – but you’ll have to pay full price for your equipment package then. The same rules as  the 3-year contract apply for the 30-day risk-free trial and cancellation fees of the 1-year. 

Frontpoint Features + Technology

Frontpoint’s security equipment has a lot of features to it – so let’s go through each in more depth.

Smash and Crash Protection

The 2nd- and 3rd-tier plans come with Frontpoint’s “Crash and Smash Protection.” But what does that mean? 

Crash and Smash is a system that alerts Frontpoint’s monitoring center if someone tries to tamper with your control panel – essentially making it tamper-proof. Basically, that means no one can just break your control panel to disarm your security. It just won’t work that way. 

Frontpoint kicks into action whenever a door or window is opened (when the system is armed, of course). So when a would-be burglar enters your home, Frontpoint is already on high alert, waiting for the system to be disarmed.

When you don’t disarm the system, even if the burglar smashes the control panel, it’s too late: Frontpoint knows someone is there, treats it as an intrusion, and police will soon be on their way, no matter how busted the control panel is.

Control panel options

Frontpoint’s control panel comes in standard (buttons) and touchscreen options. The touchscreen has large icons and is well-organized, making controlling the whole system easy. 

Mobile app

On the 2nd- and 3rd-tier packages, you get access to Frontpoint’s mobile app. By installing it and signing in, you turn your mobile device into a complete home security control panel of its own. You can monitor your system – including live video feed – from anywhere on the globe, so long as you have a signal or Wi-Fi.

Cellular monitoring

As we mentioned earlier, Frontpoint’s system operates over a cellular network – and it’s 4G, to be precise. It’s more reliable than Wi-Fi or landline monitoring, as it’s less likely to face an outage due to weather or tampering. 

And just in case, Frontpoint’s backup battery power will keep your system up-and-running even during an outage. 

Video monitoring

Although only including in the top-tier plan, Frontpoint’s HD video cameras allow for indoor-, outdoor- and doorbell video monitoring. You can view them in real-time on your mobile device and save them into a cloud storage file. 

Still image capture

Even if you don’t have video camera surveillance, you can still potentially catch the crook’s face: every motion sensor not only alerts Frontpoint’s monitoring center, but also captures and sends still images from the moment of the alarm. 

Alerts that have images paired with them may get a higher priority with your law enforcement than those without – so they’ll get to your home sooner.

Environmental sensors

While only included in the top-tier plans, you can also add on environmental sensors: heat and smoke, carbon monoxide, and leak/flood, to be exact. So your home will be protected on every front.

Money-saving Home automation

You may be able to save some money on your utility bills if you grab Frontpoint’s smart devices. By buying their Smart Thermostat and remote light control products, you can remotely adjust the temperature of your home and turn the lights on and off. 

Frontpoint Customer Service

Frontpoint has an excellent reputation for customer service. Based out of Virginia, their service center has English- and Spanish-speaking reps available between 8am-11pm during the week; and 10am-7pm on the weekend. 

And don’t worry – their emergency lines are also staffed 24/7 at a separate location.

And for the Do-it-Yourself setup, there’s plenty of great support material to help you out – we’ll talk about that more in the next section.

As a member of the Better Business Bureau, Frontpoint scores a great A+ rating with them, which is a great sigh. Plus, they received the “Super Service” award from Angie’s List relatively early in the life of the company. 

Frontpoint Installation + Ease of Use

Installation

Frontpoint does DIY installation – but don’t fret: it’s easy, with lots of free support options along the way. 

You’ll get your security system in the mail, and it’s ready-to-go straight from the box. Every device, from control panel to smallest sensor and doorbell camera, is already connected to each other, making for a quick installation. 

In fact, it’s designed for a 30-minute setup, with no nails or screws to worry about. Everything either sits by itself or utilizes an adhesive to stick to wherever you need. 

And if you get stuck?

Frontpoint’s online setup manual is programmed to notice if you get stuck on a specific step. To help you move forward, a pop-up will provide you with a support number. 

Plus, Frontpoint has a huge library of troubleshooting material online in both written and video formats - so between the support center and the online guides, you won’t be left out to dry. 

Ease-of-use

It’s not just setup that’s easy about Frontpoint, though – everything is. Your home automation tools are compatible with both iOS and Android operating systems, plus Apple Watch to boot. 

Frontpoint is also integrated with Alexa (including Amazon Echo) and Google Home – so you can arm your system just by telling your voice device (but not disarm, for obvious reasons). And, once setup, you can control your locks, lights, and thermostat with your voice.

A PIN and 2-factor identification process also makes sure only the right people can disarm the system.

The Bottom Line

Frontpoint Security is honestly one of the best home security companies around – especially if you want to DIY your setup for any reason. Their high quality products, thoughtful customer service, and reliability set them apart.

However, we don’t like that you can’t access your system from the mobile app at the most basic plan, the home automation devices are pretty limited, and that 3-year contract is a doozy.

But with a 30-day risk-free trial and one of the cheapest equipment costs on the market for what you get, Frontpoint is definitely worth the money. 

Luke Pensworth Written by: Luke Pensworth

Luke is the managing editor and site manager of Dailywireless. As a wireless enthusiast/consumer, he reviews a lot of services based on his own experience. Disgruntled as he may be, he tries to keep his articles as honest as possible.

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