Frontier Internet, the internet part of Frontier Communications, has succeeded in filling a major service gap left by many cable and DSL internet service providers (ISPs): rural areas where dial-up and satellite internet are otherwise the only options.
As the 4th-largest DSL provider, they cover an impressive 38 states with not only DSL coverage, but some fiber-optic service as well. In the course of that, they advertise a wide range of speeds, with their fiber plans offering the most impressive of the bunch.
But why do many consider Frontier Internet so bad? Just how good is Frontier really? How many of their (many) plans are available near you - especially if you live in the boonies? Is Frontier Internet the answer to your high-speed-internet prayers, or leave you paying more for the same service you could get with satellite internet?
Frontier Internet Plans and Prices
For all types of plans, prices start out O.K., but quickly climb.
Let’s get one thing out of the way right away: Frontier advertises a lot of plans – 13, to be exact, not counting the bundles we’ll talk about later. The thing is, like with many ISPs, not all of those plans (and their corresponding speeds) will be available to you – you’ll get to see a limited selection, depending on your location.
Even so, we’re going to cover them all here. We’ll break it up by their 2 service types: DSL and fiber-optic.
|Simply Broadband Core||6Mbps||$20/mo.||View plans|
|Simply Broadband Ultra||12Mbps||$25/mo.||View plans|
|Simply Broadband Plus||18Mbps||$30/mo.||View plans|
|Simply Broadband Elite||25Mbps||$35.mo.||View plans|
|Simply Broadband Power||45Mbps||$40/mo.||View plans|
|Simply Broadband Performance||70Mbps||$45/mo.||View plans|
|Simply Broadband Extreme||90Mbps||$50/mo.||View plans|
|Simply Broadband Velocity||115Mbps||$60/mo.||View plans|
|Vantage Internet Simply Elite||25Mbps||$30/mo.||View plans|
|Vantage Internet Simply Power||45Mpbs||$35/mo.||View plans|
Frontier’s DSL plans range from as few as 6Mbps all the way up to 115Mbps. In the middle of the road, your price is pretty comparable to other major DSL players - for example, AT&T Internet has a 50Mbps plan for $50 a month plus an up front fee, while Frontier’s Broadband Elite gives you 45Mbps for $10 bucks cheaper a month (and just $9.99 up front).
Frontier’s DSL plans are also more available than their fiber ones – but subsequently, there’s a much lower cap on your speed. Even so, DSL is still much faster than satellite internet in most cases, and cable won’t typically be an option in a rural region, making their speeds (in the 100, 200, 300, and higher range), a moot point.
|Plan||Speed (Download/Upload)||Price||View plans|
|Simply FiOS 50/50||50/50Mbps||$29.99/mo.*||View plans|
|Simply FiOS 200/200||200/200Mbps||$39.99/mo.*||View plans|
|Simply FiOS 300/300||300/300Mbps||$99.99/mo.*||View plans|
|Simply FiOS 500/500||500/500Mbps||$150/mo.*||View plans|
|Simply FiOS 1G/1G||1000/1000Mbps||$200/mo.||View plans|
*With 2-year agreement.
Frontier’s fiber internet plans aren’t nearly as available as their DSL plans, but speeds are pretty good. And initially, the first 2 plans give you as-fast or faster speeds than comparably-priced DSL plans - great! If they’re the only option in your area for fiber, sign up.
But when you hit the 300, 500, and 1000Mbps (1Gbps) range, prices skyrocket. For reference, Verizon Fios – although in fewer cities overall – offers their fiber internet plans for much cheaper: just $59.99 a month for 300/300 and just $79.99 a month for their 1Gbps-equivalent.
That said, if they’re in your neighborhood, it’s worth checking out. We wouldn’t advise the fastest plan simply because of its price. If you need the fastest speeds around, though – more power to you (and your bank account).
ZERO data caps
A HUGE win for Frontier is that they don’t have any data caps. None, whatsoever. They don’t even do what most ISPs do, which is to have a soft data cap – a data threshold – after which your speeds slow way down.
Frontier? Nothing. Most others, like Comcast Xfinity, have big data caps (1TB, typically), but even so – extreme data users like gamers and streamers, can use that up in a month. So zero caps is great if you’re a super-user. And for everyone else? Just kinda nice to know.
Frontier Internet Contracts, Fees, and Equipment
Plus, they’re running a promotion: the “Price for Life”. Although it’s only applicable to the lowest-tier internet offering, Simply Broadband Core, that $20 bucks a month is locked in for as long as you stay a customer.
The thing to watch out for, though, is that although the monthly rate is locked in, that doesn’t include other fees and equipment charges, which can increase over time. Plus, as with any promotional offers, if you cancel your service before its terms are up, it’s like cancelling a contract and you’ll face early termination fees.
Even if you don’t, you’ll pay $9.99 to be disconnected.
BUT, if you want one of Frontier’s FiOS plans, you’ll be required to sign a 2-year contract. Fortunately, if you do so and decide you want out before it’s done – it’s just $100 bucks max to do so. That’s better than other ISPs, who typically charge upwards of $200 or $300 on the high end.
Fees + Equipment charges
A downside to all of Frontier’s plans, whether DSL or FiOS, is that the advertised prices don’t included taxes and fees. Luckily, there’s only a few, and most are one-time:
- $10 router rental, or $150 to buy theirs;
- Installation fee of $40 or $75 (depending);
- Self-install fee: $9.99.
As with most ISPs, Frontier is not great. But, while others like AT&T or Verizon Fios lead the pack, Frontier is all the way at the bottom. Although they improved their ACSI score by 1 point since 2018, they’re still deadlast.
Their online support center, however, isn’t bad, with basic FAQ-style answers to common questions. If you need to get ahold of a real person, you’ve got phone or internet chat options:
Frontier Internet is the best option for those who live in more rural areas where bigger providers like AT&T or Xfinity can’t reach. If the ISPs available to you are satellite – HughesNet and Viasat – dialup, and Frontier – go with Frontier. You’ll get better speeds and lower latency than with either satellite internet option.
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Otherwise, there are a few reasons to pick them over others:
- Zero data caps
- 12-month price lock
- No contract options (Except FiOS plans)
- Wider rural availability
But you may get better prices, potentially faster speeds, and better customer service if other ISPs like AT&T, Spectrum, or Xfinity is around.
Is Frontier Internet good for gaming?
Yes. Frontier’s fiber-optic plans are especially good due their speeds. The 200/200 plan is a good mix of value-for-cost, but if you play a lot of games or other members of your home do as well, you’ll want to opt for one of the higher-speed fiber tiers to ensure everyone has enough bandwidth.
What if my Frontier router needs to be upgraded?
Per Frontier’s website, router upgrades are included in your service fee. You may receive a notice that requires you to upgrade your router’s firmware – the stuff that makes it work. The notice should include steps to do that, but in case not, it should look similar to this one.
Are there any hidden fees with Frontier?
Taxes aren’t included, but vary by state. Otherwise, fees are laid out pretty well: $10 a month for the router, and between $40 and $75 for installation (or $9.99 for self-install). However, if you choose to switch to your own, non-Frontier router, you’ll still have to pay $10/month for the router rental fee. That could be construed as a “hidden fee.”